Shipping and returns

Shipping

Direct website orders are dispatched from Australian fulfilment locations and include email tracking once shipped.

Marketplace orders are fulfilled under the relevant marketplace shipping program and tracked in your marketplace account.

Risk in goods passes to you on delivery at the nominated delivery address.

Returns and refunds

For direct website orders, change-of-mind returns are accepted within 30 days of delivery when items are unused, unwashed and in original packaging.

For direct website orders, return shipping for change-of-mind is customer-paid unless otherwise stated. Faulty, damaged or incorrect items are remedied at our cost.

Marketplace orders must use the marketplace return flow and policy.

Hygiene-sensitive items that have been used cannot be returned for change of mind, but Australian Consumer Law rights still apply.

Warranty

Arpegus products are warranted against manufacturing defects for 12 months from delivery, including seam failure, excessive fibre shedding beyond normal bedding-in, and colour bleeding when care instructions are followed.

This warranty does not cover misuse, accidental damage, bleach damage, incorrect washing, commercial laundering outside stated tolerance, or ordinary wear and tear.

Warranty benefits are in addition to rights and remedies available under the Australian Consumer Law.