Shipping and returns

Shipping

Retail orders are fulfilled through the marketplace where the order was placed, from Australian fulfilment centres. Delivery estimates and tracking are shown in your marketplace account.

Where an order is delayed beyond the marketplace estimate, contact our support centre and we will chase it on your behalf.

Returns and refunds

Change of mind returns follow the returns policy of the marketplace you purchased from, generally within 30 days, with the product unused and in original packaging.

Faulty, damaged or not-as-described products are covered by the Australian Consumer Law. Contact support with your order number and a photo, and we will arrange a replacement or refund.

Hygiene-sensitive items that have been used cannot be returned for change of mind, but consumer guarantee rights still apply.

Warranty

Arpegus products are warranted against manufacturing defects such as seam failure, fibre shedding beyond normal shedding, and colour bleeding under correct care, for 12 months from delivery.

Damage from bleach, incorrect washing, commercial laundering beyond stated tolerance, or ordinary wear is not covered.