Order & delivery
Direct website orders receive confirmation and tracking by email. Marketplace orders are tracked in your marketplace account.
Shipping detailsCustomer support
Support centre
Everything a customer needs after an order is placed, in one place. If the answer is not here, the contact form reaches a real person.
Support hours: Monday to Friday, 9am to 5pm AEST. We answer every message within one business day.
Help topics
Start here. Most answers resolve without needing to contact us.
Returns & refunds
Change of mind and faulty goods are both covered. Marketplace orders are returned through the marketplace returns flow.
Returns policyProduct care
Wash cold, tumble low, skip the fabric softener. Correct care is the single biggest factor in how long cotton lasts.
Care guideSizing & specifications
Every line lists GSM, fibre, and finished dimensions. Apparel is kept to narrow size bands to reduce fit guesswork.
View specificationsWarranty & quality
If a product fails in normal use, tell us what happened and send a photo. We replace or refund without argument.
Contact supportWholesale & trade
Trade accounts open as retail volume proves out. Register interest now and we will contact you when your category opens.
WholesaleProduct care
Cotton care guide
Care is the difference between a towel that lasts one year and one that lasts five. Follow these and the pile stays absorbent.
Frequently asked questions
Tap a question to expand it.
Can I buy directly from this website?
Yes. Direct checkout is available through Stripe. You can also buy via Amazon AU or eBay AU if you prefer marketplace checkout.
Where do Arpegus products ship from?
Retail orders are fulfilled from Australian marketplace fulfilment centres. Delivery times are shown at checkout on the marketplace listing.
What is your return window?
For direct website orders, change-of-mind returns are accepted within 30 days if unused and in original packaging. Marketplace orders follow marketplace return flows. Faulty or not-as-described items are covered by Australian Consumer Law.
Are your products certified?
We require OEKO-TEX Standard 100 certification from our mills and hold current certificates on file. Certificates can be provided to trade buyers on request.
How do you check quality before shipping?
Every production run is inspected by an independent third-party inspection agency at the factory before shipment, alongside our own photo and video review of finished stock.
Do you offer custom branding?
For trade volumes, yes. Woven labels, embroidery and custom packaging are available once minimum order quantities are met. Send the details through the wholesale form.
When do apparel lines launch?
Apparel basics are specified and costed but release only after the bath and active ranges have a stable sales and review record.
How do I contact a human?
Use the contact form below, email support@arpegus.com.au or call +61 (0)459 682 014. Support runs Monday to Friday and replies within one business day.
Contact
Contact us
Three fields, under a minute. Pick a topic so your message reaches the right queue.
Prefer email or phone? support@arpegus.com.au · +61 (0)459 682 014. Include your marketplace order number if the message is about an order.
We only use your email to answer your enquiry. Nothing is added to a marketing list.